Get in Touch With Us
Whether you have a question about one of our reviews, spotted something that needs correcting, or want to share feedback on how we cover US online casinos, this page explains the best way to reach us and what happens next.
How to Contact Us
Email is the most reliable way to get a message to our team. We read every enquiry personally and aim to reply within two working days. Reach us at [email protected].
A brief description of your query in the subject line helps us route your message to the right person quickly — for example, "Correction: Raging Bull review" or "Question about bonus terms" tells us at a glance where to start.
What You Can Write to Us About
We receive a wide range of messages. Here are the most common reasons readers get in touch:
- Content questions — If anything on our site is unclear, whether it concerns casino comparisons, bonus explanations or payment methods, ask and we will do our best to clarify.
- Factual corrections — Online casino offers, terms and regulations change frequently. If you spot information that looks out of date or inaccurate, please flag it. We take accuracy seriously and review every report.
- Feedback and suggestions — Have a topic you would like us to cover in more depth, such as a specific payment method or a question about how RTP works in practice? Reader input genuinely shapes our content plans.
- Responsible gambling concerns — If you are worried about your own gambling or that of someone you know, mention it in your message and we will point you to appropriate support resources in your state, including the National Problem Gambling Helpline (1-800-522-4700), available 24 hours a day.
- Commercial and editorial enquiries — If you represent a brand and want to understand how we evaluate casinos or discuss a potential listing, please introduce yourself clearly and outline what you have in mind. We do not accept payment for editorial position.
- Technical issues — Broken links, display problems or anything that is making the site difficult to use — let us know and we will investigate.
What Happens After You Write to Us
Every message is read by a member of our editorial team — not an automated system. You will receive a reply from a real person who has actually read what you wrote. Our target response window is two working days, though during particularly busy periods it may stretch a little longer. We will always follow up; if you have not heard from us after four working days, it is worth checking your spam folder before writing again.
For correction requests, we will assess the information you provide against our sources and update the relevant page if the change is warranted. We will let you know either way.
A Note on How We Work
language-lab.org is an independent comparison site covering online casinos available to US residents. Our reviews are based on research and editorial assessment, not on payments from the casinos we cover. Some of the operators listed on this site have commercial relationships with us — we may earn a commission if a reader clicks through and registers — but those relationships do not determine rankings or editorial conclusions. Our methodology prioritises licensing status, bonus transparency, payment reliability and responsible gambling tools.
We hold ourselves to that standard in our correspondence too. If something we have published is wrong, we want to know and we will fix it.
Responsible Gambling Resources
If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, support is available. The following organisations offer confidential help to US residents:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: peer support groups across the US — gamblersanonymous.org
- National Council on Problem Gambling: ncpgambling.org
Most licensed online casinos operating in regulated US states also offer self-exclusion programmes, deposit limits and cooling-off periods directly within your account settings. If you need guidance on how to access those tools at a specific casino, include the site name in your message and we will help where we can.
A Few Things We Cannot Help With
To keep expectations clear, there are some things outside our scope:
- We are not affiliated with any of the casinos we review, so we cannot access your account, process withdrawals or resolve disputes on your behalf.
- For account-specific issues — delayed withdrawals, verification queries, bonus disputes — you will need to contact the casino's own customer support team directly.
- We cannot provide legal advice on gambling regulations in your state. For legal questions, consult your state's gaming control board or a qualified legal professional.
That said, if you have had a poor experience with a casino we feature and want to share what happened, we do want to hear it. Reader accounts inform how we assess operators over time.
Thank you for taking the time to visit this page. We look forward to hearing from you.